Understanding Memory
Learn how Agent Rush's persistent memory works and how to configure it.
What is Persistent Memory?
Persistent memory is what sets Agent Rush apart from traditional chatbots. Instead of treating every conversation as a fresh start, your agents remember customers across interactions.
When a customer returns, your agent already knows their name, preferences, past issues, and purchase history - enabling truly personalized support without customers having to repeat themselves.
Types of Memory
Short-term Memory
Context within the current conversation session. This includes:
- What the customer just said
- Current topic being discussed
- Detected sentiment and mood
- Any entities mentioned (order numbers, product names)
Automatically managed - no configuration needed.
Long-term Memory
Persistent information that survives across conversation sessions:
- Customer name and contact details
- Language and communication preferences
- Past conversation summaries
- Previous issues and their resolutions
- Product preferences and interests
- Important dates (birthdays, anniversaries)
Configurable retention period (30 days to unlimited).
Memory in Action
Without Memory (Traditional Chatbot):
With Agent Rush Memory:
Configuring Memory
Navigate to Agent Settings → Memory to configure these options:
Retention Period
How long to keep customer memories. Options: 30 days, 90 days, 1 year, unlimited.
Memory Types
Choose what to remember: preferences, conversation history, purchase data, or all.
Auto-forget Rules
Automatically forget sensitive information like payment details after resolution.
Privacy & Security
Encrypted Storage
All memory data is encrypted at rest using AES-256
Data Isolation
Each customer's data is logically isolated and secured
Right to Delete
Customers can request complete data deletion anytime
Compliance Ready
GDPR and DPDPA compliant memory management